Q. Who is Go Travel Protected?
Go Travel Protected is a travel protection service company that partnered with AirMed to bring annual memberships and special pricing to domestic and international travelers.
Q. Are there any co-pays and deductibles?
No. AirMed memberships mean there are no hidden fees other than your yearly membership costs.
Q. How do I arrange for transportation for my family member?
AirMed call center is open 24 hours day, 7 days a week. All you need to do is call 800.356.2161 and team member will help get the process started.
Q. Does an AirMed membership cover transport of mortal remains?
Yes. If a member dies while traveling more than 150 miles from the member’s residence, at the request of the member’s family, AirMed will arrange for the return of the member’s mortal remains to a funeral facility in the city of the member’s residence.
Q. Is the air ambulance service licensed?
Aircraft operators must hold a current Air Carrier Operating Certificate in accordance with Federal Aviation Regulations (FARs) regulated by the Federal Aviation Administration (FAA). The FAA governs the operation of the aircraft and installation of the stretcher and other equipment, but exercises no control over the medical aspects of the flight; including the medical team and the uninstalled medical equipment. Some states require licensure of air ambulances. These licenses are usually based on a variation of EMS standards and may not apply to fixed wing aircraft or long distance transports.
Q. What is the cost of an air ambulance?
Costs will vary depending on: type of aircraft, mileage, flight dispatching cost, medical staff required by the patient medical supplies, and ground ambulance charges. International and long-range domestic transports may by subject to additional costs such as: foreign ground handling fees and taxes, overseas air traffic control charges, over flight permits, crew overnight expenses, and relief pilot positioning via commercial airlines. The client should inquire as to what costs are included in the transport quote.
Q. Will the air ambulance service provide bedside-to-bedside care?
When a program provides bedside-to-bedside service the transport medical team accepts the patient at bedside in the originating facility and delivers the patient to the bed of the receiving facility. Some companies may consider arranging for a local ground ambulance to bring the patient to the airport and another to take the patient from the airport to the receiving hospital as bedside-to-bedside. The level of care provided during this ground transport should not be less than that being provided during the flight.
Q. Is complete medical equipment provided during the transport?
All AirMed aircraft are equipped with the equipment to care for a patient from the time patient care is assumed until care is transferred at the patient’s destination. Back-up equipment is available in the case of equipment failure. Diversion plans are in place around the world in the case that a patient’s status changes, requiring additional resources.
Q. Are AirMed’s Services Covered by Insurance?
If you have an AirMed Membership, insurance doesn’t matter. However, if you do not, most insurance plans, HMO’s, PPO’s, and IPO’s, appreciate and cover air ambulance services. However, it’s important to check your plan to see that there is an air ambulance benefit and ensure that you meet your provider’s eligibility criteria. Realizing that this can be an inconvenience, AirMed staffs full time specialists that will assist with insurance pre-authorization and payment options.
Q. What if I have other questions?
You can call 800.356.2161 and speak to a specialist today.